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MRH Staff Go Above & Beyond for Patients

MRH Staff Go Above & Beyond for Patients ~ Each day, Marlette Regional Hospital marvels at the wonderful care our employees provide to our patients and residents, especially the unexpected, extra things our employees do to provide excellent customer service to those we serve.

“And Then Some” is a program at Marlette Regional Hospital designed to recognize employees who commit to exceeding the expectations of those we serve. Employees are nominated by their coworkers and winners are selected each month for recognition and a monetary appreciation gift.

We recently had a caregiver arrive at our hospital front desk and ask for someone to take a stretcher out to her van because her client needed lab work and was physically unable to come into the hospital. The patient was a 21 year old man who was mentally and physically challenged. After talking with a phlebotomist in the lab, Shelby Swift, and a patient care technician in the ER, Katie Cummings, the staff decided they would draw the patient’s blood from inside the van. Neither of them had to go out of their way to accommodate the request, yet both did so without hesitation. The caregiver was beyond pleased with their level of service. This is a great example of how our employees strive to exceed the expectations of those we have the privilege to serve!

To read this story and more, please “Like” Marlette Regional Hospital on Facebook.

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Visitor Restrictions for all MRH-Owned Facilities

We are updating our Visitor Restrictions to the following:

o Emergency Department –
▪ One designated visitor that must remain in the ED the whole time, once the visitor leaves, they will not be permitted to return until the patient is discharged.
▪ Pediatric patients under the age of 17, two healthy parents that must remain at the bedside.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.
▪ Patients presenting with COVID symptoms-No visitors until the COVID test comes back negative. If it comes back positive the patient will continue to have no visitors.

o Surgical Services – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present
o Inpatient, Observation, Swing Bed Patients –
▪ Two visitors per patient at a time that must stay in the patients room the whole time.
▪ Visitors ages 13 – 17 must be accompanied by an adult.
▪ Patients admitted that are COVID positive, No visitors in the COVID rooms.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.

o Long-Term Care (LTC) – please contact the LTC at 989-635-4400o Hospice – Visitation shall be accommodated, please check in at the Hospice Residence Nurses Station.

o Outpatient Testing – only the patient, unless the patient is under the age of 17, then a parent may accompany
▪ Unless extenuating circumstances require a visitor to be present

o Outpatient Procedure with Sedation – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present

o Physician Office Appointments – one visitor accompanying the patient
• ALL allowed visitors must pass health screening prior to visit and are required to wear a mask at all times for the duration of their visit. Visitors that fail to follow this requirement will be asked to leave.
• Visitor accommodations shall be flexible in all care settings for patients with physical or mental disabilities of any kind, including patients who are deaf, hard of hearing and / or blind.
• If more visitors present than are allowed to visit, the excess visitors will be asked to remain in their vehicle.
• All visitors will be required to socially distance themselves from the patient, other visitors and all staff.
We will continue to closely monitor COVID-19 activity in our area along with the surrounding communities and updating patient visitation accordingly and / or as allowed by state and federal regulations.


UPDATED HOSPITAL VISITATION
6.13.2022 @ 12:00 pm
2770 Main Street | Marlette, MI 48453 | 989-635-4000 | marletteregionalhospital.org