MRH Staff Go Above & Beyond for Patients ~ Each day, Marlette Regional Hospital marvels at the wonderful care our employees provide to our patients and residents, especially the unexpected, extra things our employees do to provide excellent customer service to those we serve.
“And Then Some” is a program at Marlette Regional Hospital designed to recognize employees who commit to exceeding the expectations of those we serve. Employees are nominated by their coworkers and winners are selected each month for recognition and a monetary appreciation gift.
We recently had a caregiver arrive at our hospital front desk and ask for someone to take a stretcher out to her van because her client needed lab work and was physically unable to come into the hospital. The patient was a 21 year old man who was mentally and physically challenged. After talking with a phlebotomist in the lab, Shelby Swift, and a patient care technician in the ER, Katie Cummings, the staff decided they would draw the patient’s blood from inside the van. Neither of them had to go out of their way to accommodate the request, yet both did so without hesitation. The caregiver was beyond pleased with their level of service. This is a great example of how our employees strive to exceed the expectations of those we have the privilege to serve!
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