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Marlette Regional Hospital Staff Go Above & Beyond for Patients

Marlette Regional Hospital Staff Go Above & Beyond for Patients ~ Each day, Marlette Regional Hospital marvels at the wonderful care our employees provide to our patients and residents, especially the unexpected, extra things our employees do to provide excellent customer service to those we serve.

“And Then Some” is a program at Marlette Regional Hospital designed to recognize employees who commit to exceeding the expectations of those we serve. Employees are nominated by their coworkers and winners are selected each month for recognition and a monetary appreciation gift. Here are some recent recognition.

We had a patient in our Hospice Residence that only liked drinking tea or Kool-Aid. When our hospice social worker John Carlson learned about this patient’s preference, John took it upon himself to purchase 10 containers of cherry flavored Kool Aid along with canisters out of his own pocket for the patient to enjoy. This is a great example of going above and beyond for our patients!

Our acute nursing team had the privilege to care for patients over this past Christmas holiday. Recognizing that hospitalization over any holiday is an unfortunate circumstance, nurse Marebeth Miles of our acute care team purchased presents for all of our patients with her own resources. Each patient received a fleece blanket and coffee mug. Her coworkers and patients alike were amazed at her thoughtfulness and generosity. This is another great example of kindness and exceeding the expectations of the patients we have the privilege to serve!

To read these stories and more, please “Like” Marlette Regional Hospital on Facebook.

Photo: Pictured above is MRH “And Then Some” awardee John Carlson, MSW of United Hospice Service with MRH Clinical Services Director Hilda Hebberd, MSN, BSN, RN.


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