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Marlette Regional Hospital Staff Go Above & Beyond for Patients

Marlette Regional Hospital Staff Go Above & Beyond for Patients ~ Each day, Marlette Regional Hospital marvels at the wonderful care our employees provide to our patients and residents, especially the unexpected, extra things our employees do to provide excellent customer service to those we serve.

“And Then Some” is a program at Marlette Regional Hospital designed to recognize employees who commit to exceeding the expectations of those we serve. Employees are nominated by their coworkers and winners are selected each month for recognition and a monetary appreciation gift. Here are some recent recognitions…

We had a woman present to the front desk at the hospital with a box who was very frustrated and confused. The box contained an event monitor that was delivered to the woman’s home, but she had no idea who sent it and couldn’t recall who her doctor was. She was shown pictures of all our cardiologists and none of them looked familiar. She kept saying she would just throw the box in the trash. When our cardiopulmonary team was called, Cindy Olson arrived to assist the patient. Cindy contacted the company the monitor came from to see if they could tell her who the ordering provider was. After obtaining that information, she contacted the doctor who was not one of our physicians and confirmed he/she requested the monitor the patient received. Cindy took the woman to a private area to help her get the monitor on and explained to her how to wear it. Cindy went above and beyond to assist this woman that needed help.

On short notice, Micki Flores was asked to make a wreath for a recent Knight ‘n’ Gales fundraiser that benefits local nursing and community education. It was short notice for her, but she agreed to do so on her personal time and donated all of the supplies. She also decorated inside multiple rooms in the cardiopulmonary department to brighten up the work space for herself, coworkers, and patients. Micki does these things out of kindness, not recognition, and always goes above and beyond for her department, the hospital, and our patients.

This past fall, an elderly patient who was here for a procedure accidently locked her keys in her car. She did not have a relative that was close by, and the patient lived in Croswell. The police were not available at the time a call was made, and the hospital did not have any resources to unlock the door in its maintenance department. Hospital staff called Kraft Service Center, and they agreed to unlock the door for a fee of $50. Our patient did not have the funds to pay for the service, so Erica Soucie, Pam Boyne, and Jenna Muxlow chipped in to pay for the services out of their own pockets in order to help our patient get back home. There was never an expectation that they would be reimbursed for the cost of the service; they simply wanted to help one of our patients who was in need. This is a great example of kindness and generosity extended to the patients we have the privilege to serve!

To read these stories and more, please “Like” Marlette Regional Hospital on Facebook.

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Visitor Restrictions for all MRH-Owned Facilities

We are updating our Visitor Restrictions to the following:

o Emergency Department –
▪ One designated visitor that must remain in the ED the whole time, once the visitor leaves, they will not be permitted to return until the patient is discharged.
▪ Pediatric patients under the age of 17, two healthy parents that must remain at the bedside.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.
▪ Patients presenting with COVID symptoms-No visitors until the COVID test comes back negative. If it comes back positive the patient will continue to have no visitors.

o Surgical Services – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present
o Inpatient, Observation, Swing Bed Patients –
▪ Two visitors per patient at a time that must stay in the patients room the whole time.
▪ Visitors ages 13 – 17 must be accompanied by an adult.
▪ Patients admitted that are COVID positive, No visitors in the COVID rooms.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.

o Long-Term Care (LTC) – please contact the LTC at 989-635-4400o Hospice – Visitation shall be accommodated, please check in at the Hospice Residence Nurses Station.

o Outpatient Testing – only the patient, unless the patient is under the age of 17, then a parent may accompany
▪ Unless extenuating circumstances require a visitor to be present

o Outpatient Procedure with Sedation – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present

o Physician Office Appointments – one visitor accompanying the patient
• ALL allowed visitors must pass health screening prior to visit and are required to wear a mask at all times for the duration of their visit. Visitors that fail to follow this requirement will be asked to leave.
• Visitor accommodations shall be flexible in all care settings for patients with physical or mental disabilities of any kind, including patients who are deaf, hard of hearing and / or blind.
• If more visitors present than are allowed to visit, the excess visitors will be asked to remain in their vehicle.
• All visitors will be required to socially distance themselves from the patient, other visitors and all staff.
We will continue to closely monitor COVID-19 activity in our area along with the surrounding communities and updating patient visitation accordingly and / or as allowed by state and federal regulations.


UPDATED HOSPITAL VISITATION
6.13.2022 @ 12:00 pm
2770 Main Street | Marlette, MI 48453 | 989-635-4000 | marletteregionalhospital.org