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Patient Financial Representative

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Position:

Patient Financial Representative

Department:

Patient Accounting

Position Type:

Full Time

Position Summary:

Provide timely, efficient, accurate registration residents/patients and billing services to the customers at Marlette Regional Hospital

Position Hours:

40 Hours per week - day shift

Education:

High School Diploma or equivalent

License/Certification:

Billing/Coding Certificate Preferred (not required)

Experience:

Six months clerical and/or data entry and/or office experience, preferably in healthcare. Medical terminology a plus.

Requirements:

  • Demonstrated computer proficiency with Microsoft programs
  • Demonstrated ability to perform detailed work in a timely manner with accuracy and thoroughness
  • Demonstrated ability to respond well to supervision and to work independently when appropriate
  • Demonstrated excellence with communication and math skills and ability to work cooperatively with people.
  • Demonstrated ability to handle sensitive situations with tact, diplomacy, attention to their importance, and understanding of responsibility involved
  • Willingness to acquire new skills

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Visitor Restrictions for all MRH-Owned Facilities

We are updating our Visitor Restrictions to the following:

o Emergency Department –
▪ One designated visitor that must remain in the ED the whole time, once the visitor leaves, they will not be permitted to return until the patient is discharged.
▪ Pediatric patients under the age of 17, two healthy parents that must remain at the bedside.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.
▪ Patients presenting with COVID symptoms-No visitors until the COVID test comes back negative. If it comes back positive the patient will continue to have no visitors.

o Surgical Services – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present
o Inpatient, Observation, Swing Bed Patients –
▪ Two visitors per patient at a time that must stay in the patients room the whole time.
▪ Visitors ages 13 – 17 must be accompanied by an adult.
▪ Patients admitted that are COVID positive, No visitors in the COVID rooms.
▪ Extenuating circumstances such as critical care, possible end-of-life-state, will be handled case-by-case.

o Long-Term Care (LTC) – please contact the LTC at 989-635-4400o Hospice – Visitation shall be accommodated, please check in at the Hospice Residence Nurses Station.

o Outpatient Testing – only the patient, unless the patient is under the age of 17, then a parent may accompany
▪ Unless extenuating circumstances require a visitor to be present

o Outpatient Procedure with Sedation – one bed-side visitor that must remain in the patient’s room
▪ Pediatric patients under the age of 17 in any setting are allowed two parents/relatives to be present

o Physician Office Appointments – one visitor accompanying the patient
• ALL allowed visitors must pass health screening prior to visit and are required to wear a mask at all times for the duration of their visit. Visitors that fail to follow this requirement will be asked to leave.
• Visitor accommodations shall be flexible in all care settings for patients with physical or mental disabilities of any kind, including patients who are deaf, hard of hearing and / or blind.
• If more visitors present than are allowed to visit, the excess visitors will be asked to remain in their vehicle.
• All visitors will be required to socially distance themselves from the patient, other visitors and all staff.
We will continue to closely monitor COVID-19 activity in our area along with the surrounding communities and updating patient visitation accordingly and / or as allowed by state and federal regulations.


UPDATED HOSPITAL VISITATION
6.13.2022 @ 12:00 pm
2770 Main Street | Marlette, MI 48453 | 989-635-4000 | marletteregionalhospital.org